Hey babe! We’re bummed things didn’t work out. However, the good news is we offer free returns within the United States when you use our prepaid return shipping label.

What you should know:

• We issue refunds as store credit to be used on future purchases. Store credits never expire and can be treated just like cash on our online store!
• If your order was placed without registering or signing in to your caipcmalls.com account; you will have to register, or sign into your caipcmalls.com account to view and apply your store credit.
• Returns must be postmarked within 10 days of the delivery date to be eligible for FREE return shipping.
• All items need to be in original condition (a.k.a. unworn, unwashed and unaltered with hang tags still attached).

NOTE: All returns are refunded via store credit. We do not issue refunds back to your method of payment. We encourage you to take your time in selecting your purchases, and of course feel free to reach out to us with any questions regarding sizing or styling!

If your order was placed without registering or signing in to your caipcmalls.com account; you will have to register, or sign into your caipcmalls.com account to view and apply your store credit.

We accept returns postmarked within 30 days from the delivery date. Before you make your purchase, make sure to check out this list of non-refundable items:

• Returns postmarked after 30 days of the delivery date
• Any items marked “Final Sale”
• Damaged, washed, worn or altered items; items returned with deodorant, makeup, smoke, perfume and/or stains, fur/animal hair.
• Shoes without their original box. Box must be free of damage without stickers or postage stamps.
• Swimwear
• Intimates, underwear, socks, tights, hair accessories, bodysuits and beauty products
• Non-designer jewelry (earrings, necklaces, rings, etc.)

Unfortunately, we cannot issue a refund and/or send your items back if any items listed above are returned to us.

MISSED OR RETURNED DELIVERIES

While we strive to provide the highest level of service, it is the customer's responsibility to ensure that the correct address details are provided for your order. We cannot accept responsibility for deliveries that are delayed or lost due to an incorrect address being provided. All orders that are returned to sender (caipcmalls) due to incorrect information supplied by the customer (incorrect or incomplete address) will be processed as a normal return and issued store credit.

That’s totally fine! Just combine them into one package and include packing slips for each order.

Note: Both orders must be within 30 days of the delivery date.

After you’ve shipped your package...

• You will receive an e-mail confirmation once your refund has been processed and credited (Returns will be processed in the order they are received.)
• Refunds will be credited as store credit
• Original shipping charges are non-refundable

• Don’t forget to write down your 22-digit tracking number from the prepaid return label! This is the only way you’ll be able to track your package.
• You will only receive an email confirmation once the return has been fully processed

Sorry, we do not currently offer exchanges to the United States.